Understanding Tenant Support in Housing

NCFE CACHE Level 2 Certificate

Over 4 million people in the UK live in social housing, with some social housing tenants being at their most vulnerable.

It’s important that anyone working in the sector has a sound understanding of the range of services provided by social housing, the issues that tenants might face, and how to correctly record and report any problems.

What you will learn

This free course is split into 5 manageable units:

  1. Introduction to the social housing sector
  2. Understand the principles of safeguarding and equality and diversity
  3. Understand mental and physically ill health
  4. Understand reasons for problematic behaviour
  5. Understand issues affecting isolated tenants


  • Gain a nationally-recognised qualification.
  • Courses are delivered as distance learning, allowing you to choose when and where to study.
  • Personal tutors are assigned to ensure you have the support needed to succeed.
  • Online
  • Paper-based

6-8 weeks

Studying via distance learning means you can choose when and where you study.

This course is available:

  • Paper-based
  • Paper-based learning with online assessments – No exams


  • Learners must be aged 19 or over as of the 31/8/2019
  • Learners must be living in England and have lived in the EU for the last 3 years
  • Learners cannot be on another government funded course of apprenticeship


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Need more info?

  • 0800 001 5910​
  • 0800 001 5910