Customer Service for Health and Social Care Settings

NCFE CACHE Level 2 Certificate

Our new qualification.

This free course enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

What you will learn

This free course is split into 3 manageable units:

  1. Principles of Customer Service and Delivery
  2. Understand Customers
  3. Understand Employer Organisations

Benefits

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Improve your understanding of how to successfully handle complaints
  • Reduce the risk of complaints
  • Online
  • Paper-based

6-8 weeks

Studying via distance learning means you can choose when and where you study.

This course is available:

  • Paper-based
  • Paper-based learning with online assessments – No exams

NCFE CACHE

  • Learners must be aged 19 or over as of the 31/8/2019
  • Learners must be living in England and have lived in the EU for the last 3 years
  • Learners cannot be on another government funded course of apprenticeship

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Need more info?

  • 0800 001 5910​
  • 0800 001 5910